Updated 27th August 2016

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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in Indian and International privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket, enter information on our site or provide us with feedback on our products or services.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders .

International Visitors:
The SmarterHomes website is hosted in the United States and Singapore and is intended for Indian and International audiences. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from Indian law, then please note that you are transferring your personal data to the SmarterHomes servers hosted in United States and Singapore and by providing your personal data you consent to that transfer.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

International Visitors: The Nest website is hosted in the United States and is intended for United States and Canadian visitors as well as visitors from the United Kingdom, Ireland, France, Belgium and the Netherlands. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you consent to that transfer.

We comply with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Nest has certified (through its parent) that it adheres to the relevant Safe Harbor Privacy Principles.
Third-party links
We do not include or offer third-party products or services on our website.

Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have implemented the following:
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By logging in to your account
• By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?
It's also important to note that we do not allow third-party behavioural tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We will notify the users via in-site notification
• Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

SmarterHomes Technologies Private Limited
240A, 2nd Floor, 27th Main,
Sector 2, HSR Layout,
Bangalore, Karnataka 560102 India
info@smarterhomes.com
Ph: +91 80 6673 4646

Updated 28th August 2016

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At SmarterHomes, we take your privacy seriously.

This Privacy Statement for SmarterHomes Products and Services (“Privacy Statement”) describes information that SmarterHomes Technologies and its subsidiaries and affiliates (collectively, “SmarterHomes”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to the operation of SmarterHomes products and services, including the WaterOn™, Nuclious™ and other products from SmarterHomes (collectively, “SmarterHomes Products”). In this Privacy Statement, the expression “SmarterHomes Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Service.

We provide additional details about how we collect and use information from our public web sites in our Privacy Policy for SmarterHomes Web Sites.

Our Promise:
• We will be transparent about the different types of information we collect and how we use them.
• We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide SmarterHomes’s Products, and to do so only when we think they will provide you with a welcome additional service.
• We will use best-in-class data security tools to keep your data safe and protect the SmarterHomes Products from unauthorised access.

Your Consent:
- Consent to data collection and processing. By using SmarterHomes Products, you agree to allow us to collect and process information as described in this Privacy Statement.
• Consent to data export. Your personal information may be collected, processed and stored by SmarterHomes or its service providers in India, the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using SmarterHomes Products in the European Union or other regions with laws governing data collection and use that may differ from Indian law, you consent to the transfer of your personal data to the United States and other countries where SmarterHomes operates.

What information does the WaterOn meters collect?
WaterOn collects:
• Setup information you provide
• Water consumption data from the devices
• Technical information from the device

Setup information you provide: When you install the WaterOn, you’ll be asked several questions in order to help us create an initial configuration of your water metering points. This information helps us to map your real time consumption, weekly and monthly water report cards to the correct metering point.
Water Consumption data from the devices: Every time your WaterOn meters detect water consumption, they send the data to our servers running metering and monitoring application in real time or to its nearest time stamp as permitted by communication technology. The data is used to generate your water meter bill on behalf of your facilities management provider.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the WaterOn, we record your WaterOn model and serial number, software version, and technical information such as battery charge level.

What information is shared among multiple connected SmarterHomes Products?
If you have multiple SmarterHomes Products interfacing with one another, the products will share certain information with each other, such as occupancy data on whether someone is using the property. This sharing may occur locally among connected devices (both SmarterHomes and third-party devices). Sharing can also occur between SmarterHomes Products and your mobile device or application, or among SmarterHomes's servers.

What additional information does SmarterHomes collect and store when a user connects a SmarterHomes Product to the Internet or creates an account?
Only applicable to WaterOn WOW WiFi model - Wi-Fi Network Information: To connect your SmarterHomes Product to our Services, or to access your SmarterHomes Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network (applicable only for the WiFI variant). During setup, the SmarterHomes Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with SmarterHomes servers and download software updates.

Once connected to your Wi-Fi network, your SmarterHomes Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to SmarterHomes to provide you with the Services.
Additional authorised Users: SmarterHomes may provide you with the ability to enable additional authorised users to access your account. If you do so, the additional authorised users may control and view all of your devices, content. Invited users may also add additional authorised users to your account, so be careful to add only those you trust. An invited user must have or create a SmarterHomes account, and information about invited users (like email address, name, or changes to product settings) will be stored with your account.

Email Addresses and mobile phone numbers: When you create a SmarterHomes account, we collect and store your email address and mobile numbers. From that point forward, your email address is used for communications from SmarterHomes. In addition, SmarterHomes may provide you with the ability to enable individuals to access your account as additional authorised users, or to invite other individuals such as friends or family to share access to your water consumption. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. SmarterHomes stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.

Basic Profile Information: Your account allows you to provide certain basic profile information like your name and profile photo. Names and profile photos may be shown to others in connection with the Services. For example, if you invite someone as an additional authorised user, he or she will be able to see your name and photo. You should only use photos you are willing to make public.
Remember that when you visit our Sites, we collect personal information as described in our separate Privacy Policy for SmarterHomes Web Sites. Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or SmarterHomes Product contacts our servers.
How does SmarterHomes use the information it collects?
We use this information to provide, develop and improve SmarterHomes Products and services, including to make assessments and recommendations about products, safety, or energy use. We may use your contact details to send you this information, or to ask you to participate in surveys about your SmarterHomes use, and to send you other communications from SmarterHomes.

We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active meter connections and their consumption to use in the case studies and other marketing collaterals. We never use any personally identifiable data in any such case studies or marketing collaterals.

We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.

We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, SmarterHomes may process your personal information on servers that are not in your home country.
In what circumstances does SmarterHomes share my information?

Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of SmarterHomes Products and services without asking you first. Period. We do not rent or sell our customer lists.

The following are the limited situations where we may share personal information:
With your explicit consent: We may share personal information when we have your consent. One example of this would be if you invite another user to access the Products on your account as an additional authorised user.

For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.

These technicians (as well as SmarterHomes employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-SmarterHomes purposes. We also have strict policies and technical barriers in place to prevent unauthorised employee access to video data.
As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.

For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and penal laws (or the applicable laws of foreign countries other than the United States). We may share non-personal information (for example, aggregated or anonymised customer data) publicly and with our partners.

Support/ticket related data
SmarterHomes will ensure complete safety and protection of end user data acquired through various support channels and will not share this with any other party without the explicit written consent from the customer. In the event of such consent, SmarterHomes will be absolved of any liability arising due to misuse of personally identifiable information.

How long does SmarterHomes save my personal information.
SmarterHomes generally stores your personal information on SmarterHomes’s servers until you delete or edit it, or for as long as you remain a SmarterHomes customer in order to provide you with SmarterHomes Products.
As described above, some information is processed and stored directly on the SmarterHomes device. All personal information is encrypted as it is transmitted to SmarterHomes and cannot easily be accessed.
Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.

If you have any questions, please contact us at info@smarterhomes.com with Privacy in the subject line.

Terms & Conditions

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For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean SMARTERHOMES TECHNOLOGIES PRIVATE LIMITED, whose registered/operational office is 240A, 2nd Floor, 27th Main, Sector 2, HSR Layout, Bengaluru KARNATAKA 560102. "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by the following Terms and Conditions and terms mentioned in the customer application form.

The content of the pages of this website is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

You may not create a link to our website from another website or document without SMARTERHOMES TECHNOLOGIES PRIVATE LIMITED’s prior written consent.

Any dispute arising out of the use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India. The Courts at Bangalore shall have exclusive jurisdiction over all disputes, differences, claims, actions, and proceedings arising out of or in connection with our services.

We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Cancellation and Refund

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We do not offer any cancellations nor Refunds to our customers for the use of our services. Please contact the Customer Support Team for any further queries or information.